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Privacy Notice

Effective date: 14.06.2029
Last reviewed: 28.06.2026

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1. Introduction

I am committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains what personal information I collect, why I collect it, how I use it, how long I keep it, and your rights.

This Privacy Notice applies to visitors to my website, people who make enquiries, and clients receiving counselling or supervision.

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2. Who I am

Jade Taylor Creative Counselling

Website:
www.jadetaylorcreativecounselling.com

Email:
jade@jadetaylorcreativecounselling.com

I am the Data Controller for the personal information I collect.

I am registered with the Information Commissioner's Office (ICO).

ICO Registration Number: ZA514900

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3. What information I collect

Depending on your contact with me, I may collect:

Identity Information

  • Name

  • Date of birth

  • Emergency contact details

 

Contact Information

  • Email address

  • Telephone number

  • Postal address (where appropriate)

 

Enquiry Information

Information you provide through my contact form, email or telephone.

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Counselling Information

If you become a client, I will collect information necessary to provide counselling services. This may include:

  • Mental and physical health information

  • Medical history where relevant

  • Personal circumstances

  • Risk information

  • Session notes

 

This is classed as Special Category Personal Data under UK GDPR.

Financial Information

Payment records and invoices.

I do not store debit or credit card details.

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Technical Information

When you visit my website I may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage information through cookies and website analytics where you have provided consent.

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4. Why I collect your information

I collect your information in order to:

  • respond to enquiries

  • provide counselling or supervision

  • arrange appointments

  • maintain clinical records

  • process payments

  • comply with legal, regulatory and professional obligations

  • improve my website

 

5. My lawful basis for processing

Under Article 6 UK GDPR I process personal information because it is necessary for:

  • performance of a contract

  • complying with legal obligations

  • my legitimate interests

  • consent (where applicable, such as optional website cookies)

 

Where I process Special Category Personal Data relating to health, I do so under Article 9 UK GDPR because processing is necessary for the provision and management of health or social care services and/or because you have given explicit consent where appropriate.

 

6. How I collect information

Information may be collected when you:

  • complete my contact form

  • email or telephone me

  • attend counselling

  • are referred by another professional or organisation (with appropriate authority)

  • use my website

 

7. Cookies and website analytics

My website uses cookies to help it function effectively and to understand how visitors use it.

Where required by law, non-essential cookies (including analytics cookies) will only be placed after you have provided your consent through the website cookie banner.

You can change or withdraw your cookie preferences at any time.

 

8. How your information is stored

I take appropriate technical and organisational measures to protect your personal information.

This includes:

  • encrypted email

  • password-protected devices

  • secure storage

  • limited access to information

  • regular security updates

 

Although every effort is made to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.

 

9. Who I share information with

I treat all client information confidentially.

Information will only be shared where:

  • you have given consent

  • I am legally required to do so

  • there is a safeguarding concern

  • disclosure is necessary to protect someone from serious harm

  • it is required by a court

  • it is required by my insurers or regulators where appropriate

 

I also use trusted third-party service providers (for example secure email, website hosting, payment processing or online meeting platforms) who process information on my behalf under appropriate contractual arrangements.

 

10. International transfers

Some service providers may process or store personal information outside the UK.

Where this occurs, I ensure appropriate safeguards are in place in accordance with UK GDPR.

 

11. How long I keep information

If you make an enquiry but do not become a client, your information will normally be deleted within six months.

If you become a client, records are normally retained for seven years after counselling has ended, or after a child turns 18.  Unless I am legally or professionally required to retain them for longer.

 

12. Your rights

Under UK GDPR you have the right to:

  • access your personal information

  • request correction of inaccurate information

  • request erasure in certain circumstances

  • request restriction of processing

  • object to processing in certain circumstances

  • receive a copy of your data (data portability)

  • withdraw consent where processing relies upon consent

  • complain to the Information Commissioner's Office (ICO)

 

13. Complaints

If you have any questions or concerns about how I handle your personal information, please contact me in the first instance by email at jade@jadetaylorcreativecounselling.com.

I will acknowledge your concern as soon as reasonably practicable and aim to provide a full response within 30 calendar days.

If you remain dissatisfied with my response, or you believe that I have not processed your personal data in accordance with data protection law, you have the right to lodge a complaint directly with the Information Commissioner's Office (ICO), the UK's independent authority

 

14. Professional Will

If I die or become permanently unable to practise, my appointed Professional Executor (Clinical Trustee) may access client contact information and relevant records only where necessary to notify clients, ensure continuity of care and manage the secure closure or transfer of records in accordance with professional and legal obligations.

 

15. Social Media

I maintain professional social media accounts.

I do not provide counselling through social media and I do not accept friend or connection requests from current clients.

Any interaction on social media does not establish a therapeutic relationship.

I will never identify anyone as a client without their explicit consent.

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16. AI Useahe

"I rarily use digital tools, including AI, however if I do, it is to help draft and tidy up administrative emails, texts and appointment messages. No identifiable client information, session content or counselling records are ever entered into these tools, and I review and edit anything before it's used."

 

17. Changes to this Privacy Notice

This Privacy Notice may be updated from time to time.

The latest version will always be available on my website.

 

Contact

If you have any questions about this Privacy Notice or how I process your information, please contact:

jade@jadetaylorcreativecounselling.com

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